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ERIC Number: EJ301645
Record Type: CIJE
Publication Date: 1984
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
What's Wrong with Reference: Coping with Success and Failure at the Reference Desk.
Miller, William
American Libraries, v15 n5 p303-06,321-22 May 1984
This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)
Publication Type: Opinion Papers; Journal Articles
Education Level: N/A
Audience: Administrators; Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A