ERIC Number: EJ297065
Record Type: Journal
Publication Date: 1984
Reference Count: N/A
Search Interview Techniques and Information Gain as Antecedents of User Satisfaction with Online Bibliographic Retrieval.
Auster, Ethel; Lawton, Stephen B.
Journal of the American Society for Information Science, v35 n2 p90-103 Mar 1984
Investigates relationships among: techniques used by search analysts during interviews with users before engaging in online retrieval of bibliographic citations ("open" and "closed" questions, pauses of different lengths); amount of new information gained by user as result of search; and user's satisfaction with quality of items retrieved. Twenty-seven references are cited. (EJS)
Publication Type: Reports - Research; Tests/Questionnaires; Journal Articles
Education Level: N/A
Authoring Institution: N/A