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ERIC Number: EJ296662
Record Type: CIJE
Publication Date: 1984
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Hassle Handling: Front-Line Diplomacy in the Work-Place.
Friedman, Paul G.
ABCA Bulletin, v47 n1 p30-34 Mar 1984
Discusses how to teach oral communication students to handle complaints effectively and enforce rule positively. (AEA)
Publication Type: Reports - Descriptive; Journal Articles
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A