ERIC Number: EJ293592
Record Type: Journal
Publication Date: 1984
Reference Count: N/A
Reference Service Evaluation in Medium-Sized Academic Libraries: A Model.
Olson, Linda M.
Journal of Academic Librarianship, v9 n6 p322-29 Jan 1984
Model for evaluation of library reference services examines four elements of reference process: librarians' performance on requests for factual information; knowledge of library policies, procedures, or services; provision of bibliographical instruction; and performance of interviewing techniques. Reference service questionnaire, criteria for evaluating responses to queries, and 21 references are included. (EJS)
Publication Type: Guides - Non-Classroom; Reports - Research; Tests/Questionnaires; Journal Articles
Education Level: N/A
Authoring Institution: N/A