Online Services at the Reference Desk: DIALOG, RLIN and OCLC.

Droessler, Judith B.; Rholes, Julia M.

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ERIC Number: EJ288538

Record Type: Journal

Publication Date: 1983

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Online Services at the Reference Desk: DIALOG, RLIN and OCLC.

Droessler, Judith B.; Rholes, Julia M.

Online, v7 n6 p79-86 Nov 1983

Major goals of study of online systems as reference tools--DIALOG, OCLC, Research Libraries Information Network--in a university library were to evaluate effectiveness of each system as supplement to printed reference tools and public catalog; determine costs; and investigate effectiveness of brief training sessions for reference desk staff. References are cited. (EJS)

Descriptors: College Libraries, Costs, Higher Education, Information Retrieval, Library Personnel, Library Services, Online Systems, Professional Training, Reference Services, Tables (Data), Use Studies

Publication Type: Reports - Research; Journal Articles

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Language: English

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