ERIC Number: EJ285919
Record Type: CIJE
Publication Date: 1983-Jun
Reference Count: 0
The Socially Constructed and Situational Context for Assessment of Public Services.
Christenson, James A.; Taylor, Gregory S.
Social Science Quarterly, v64 n2 p264-74 Jun 1983
The results of this study suggest that public service evaluations cannot be divorced from the social environment in which they evolve. The use of qualitative indicators such as citizen satisfaction to assess public service impact is questioned. (Author/RM)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A