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ERIC Number: EJ281382
Record Type: Journal
Publication Date: 1983-Apr
Pages: N/A
Abstractor: N/A
Reference Count: N/A
User Satisfaction with Library Service--A Measure of Public Library Performance?
D'Elia, George; Walsh, Sandra
Library Quarterly, v53 n2 p109-33 Apr 1983
Reviews current state of the art pertaining to measurement and use of the construct of user satisfaction (user's self-reported degree of satisfaction with library services) and reports results of survey of 623 public library patrons measuring user satisfaction, evaluation of services, library use, and individual characteristics. Twenty-six sources are cited. (EJS)
Publication Type: Journal Articles; Information Analyses; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A