Application of a Methodology Analyzing User Frustration.

Rinkel, Gene K; McCandless, Patricia

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Peer reviewed

ERIC Number: EJ276814

Record Type: Journal

Publication Date: 1983-Jan

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Application of a Methodology Analyzing User Frustration.

Rinkel, Gene K; McCandless, Patricia

College and Research Libraries, v44 n1 p29-37 Jan 1983

A user satisfaction study undertaken at University of Illinois Urbana-Champaign library to demonstrate and analyze an application of Kantor branching analysis of user frustration monitored direct and partially controlled user access to materials. Satisfaction rates and causes of user frustration are discussed. Eleven references and user group questionnaire are appended. (EJS)

Descriptors: College Libraries, Higher Education, Information Seeking, Library Materials, Library Services, Library Surveys, Questionnaires, Research Design, Research Methodology, Tables (Data), User Satisfaction (Information)

Publication Type: Journal Articles; Reports - Research

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Language: English

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