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ERIC Number: EJ271561
Record Type: Journal
Publication Date: 1982-Oct
Pages: N/A
Abstractor: N/A
Reference Count: N/A
Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study.
Weech, Terry L.; Goldhor, Herbert
Library Quarterly, v52 n4 p305-24 Oct 1982
Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included. (EJS)
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Illinois