ERIC Number: EJ240924
Record Type: Journal
Publication Date: 1981-Jan
Reference Count: N/A
Human Factors of Queuing: A Library Circulation Model.
Mansfield, Jerry W.
Journal of Academic Librarianship, v6 n6 p342-44 Jan 1981
Classical queuing theories and their accompanying service facilities totally disregard the human factors in the name of efficiency. As library managers we need to be more responsive to human needs in the design of service points and make every effort to minimize queuing and queue frustration. Five references are listed. (Author/RAA)
Publication Type: Journal Articles; Opinion Papers
Education Level: N/A
Authoring Institution: N/A