NotesFAQContact Us
Collection
Advanced
Search Tips
Peer reviewed Peer reviewed
ERIC Number: EJ232591
Record Type: Journal
Publication Date: 1980
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Before the Answer: Evaluating the Reference Process.
Jennerich, Elaine Z.
RQ, v19 n4 p360-66 Sum 1980
Presents a state-of-the-art of the reference interview with emphasis on evaluation. Article discusses the interview in terms of its components and which of them can be measured or evaluated. Components include performance of professionals v nonprofessionals, physical setting, verbal and nonverbal behavior, and user satisfaction. Implications are outlined. (Author)
Publication Type: Journal Articles; Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A