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ERIC Number: EJ225510
Record Type: Journal
Publication Date: 1980-Jun
Pages: N/A
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
Employee and Customer Perceptions of Service in Banks.
Schneider, Benjamin; And Others
Administrative Science Quarterly, v25 n2 p252-67 Jun 1980
Results revealed some strong relationships between employee perceptions of bank practices and procedures and customer perceptions of service practices and quality. (Author/IRT)
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A