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ERIC Number: EJ183834
Record Type: Journal
Publication Date: 1978
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The Step Approach to Reference Service
Wilkinson, John P.; Miller, William
RQ, 17, 4, 293-300, Sum 78
This study of reference service measurement in support of professionalism for librarians eliminates the directional vs. reference query distinctions and looks at all reference desk transactions in terms of the number of distinct and definable judgments they require for resolution. (Author/JAB)
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