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ERIC Number: EJ170282
Record Type: CIJE
Publication Date: 1977
Pages: N/A
Abstractor: N/A
Reference Count: 0
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New Measures of User Satisfaction With Computer Based Literature Searches
And Others; Tessier, Judith A.
Special Libraries, 68, 11, 383-9, Nov 77
Four aspects of user satisfaction are identified and discussed: output, service policies, library as a whole, and interaction with library personnel. While techniques for output measurement have received the greatest attention, other assumptions can be made about user satisfaction measurements. They will be affected by requirements, expectations, and compromises of the user; videotaping is one method by which these can be inferred. (Author/JPF)
Publication Type: N/A
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Authoring Institution: N/A