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ERIC Number: EJ170252
Record Type: CIJE
Publication Date: 1977
Pages: N/A
Abstractor: N/A
Reference Count: 0
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The Performance of Professionals and Non-Professionals in the Reference Interview
Halldorsson, Egill A.; Murfin, Marjorie E.
College and Research Libraries, 38, 5, 385-395, Sep 77
Twenty-five sets of "indirect" and "faculty information" questions were asked at two university library reference centers, one staffed by nonprofessionals and the other by professionals. The purpose was to determine relative success of professional and nonprofessional reference staff in (1) probing beyond "indirect" questions and (2) detecting and correcting faculty information. (Author)
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