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ERIC Number: EJ153995
Record Type: Journal
Publication Date: 1977
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Causes and Dynamics of User Frustration in an Academic Library
Saracevic, T.; And Others
College and Research Libraries, 3, 1, 7-18, Jan 77
Observations on the causes of user frustration at Sears Library, Case Western Reserve University were done in 1972 and 1974. A method of analysis was developed that allows for the calculation of four independent probabilities indicating measures of performance of acquisitions policy, circulation policy, library operations and users. (Author/AP)
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