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ERIC Number: EJ143288
Record Type: CIJE
Publication Date: 1976
Pages: N/A
Abstractor: N/A
Reference Count: 0
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Immediacy: A Study of Communication Effect on the Reference Process
Gothberg, Helen
Journal of Academic Librarianship, 2, 3, 128-129, Jul 76
A library user exposed to immediate communication with a librarian is more satisfied with the reference interview and question negotiation than when communication is nonimmediate, but there is no difference in satisfaction with information transfer. "Immediacy" evolves from the relatively positive feelings generated in the user by the librarian's verbal-nonverbal response. (LS)
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