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ERIC Number: EJ134417
Record Type: CIJE
Publication Date: 1975
Pages: N/A
Abstractor: N/A
Reference Count: 0
ISBN: N/A
ISSN: N/A
Corporate Grievance Communication
Cosenza, Robert M.; Mears, Peter M.
Journal of Business Communication, 13, 1, 51-54, F 75
Defines corporate grievance communication as feedback to the consumer in regard to a failure in the firm's goods or services and suggests guidelines for effective responses to such feedback. (MH)
Publication Type: N/A
Education Level: N/A
Audience: N/A
Language: N/A
Sponsor: N/A
Authoring Institution: N/A