ERIC Number: EJ1311714
Record Type: Journal
Publication Date: 2021
Pages: 9
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1925-4741
EISSN: N/A
Available Date: N/A
What Determines Student Satisfaction in an E-Learning Environment? A Comprehensive Literature Review of Key Success Factors
James, Phillip C.
Higher Education Studies, v11 n3 p1-9 2021
COVID-19 has significantly changed the teaching-learning process and it may indeed be a permanent change. Schools, colleges and universities have had to switch to remote/e-learning in an attempt to continue their operations during the pandemic. Institutions have struggled to identify the key success factors necessary for effective e-learning. While there have been some studies that have identified a few key factors, there has not been a comprehensive review of the key success factors for effective e-learning. This paper fills that gap by presenting a detailed examination of the critical success factors required for effective e-learning. The results show that success in e-learning is a complex combination of key factors such as institutional/administrative support, systems configuration and technical design, the level of computer skills among learners, learners' interpersonal behavior, e-learning readiness, learner motivation, computer anxiety, self-efficacy, instructors' characteristics, environmental factors and the demand it imposes on learners of varying age and cognitive maturity.
Descriptors: Student Satisfaction, College Students, Electronic Learning, Distance Education, COVID-19, Pandemics, Student Motivation, Learning Readiness, Predictor Variables, Academic Achievement, Online Courses, Educational Research
Canadian Center of Science and Education. 1595 Sixteenth Ave Suite 301, Richmond Hill, Ontario, L4B 3N9
Canada. Tel: 416-642-2606; Fax: 416-642-2608; e-mail: hes@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/hes
Publication Type: Journal Articles; Information Analyses
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A

Peer reviewed
