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ERIC Number: EJ1311714
Record Type: Journal
Publication Date: 2021
Pages: 9
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1925-4741
EISSN: N/A
Available Date: N/A
What Determines Student Satisfaction in an E-Learning Environment? A Comprehensive Literature Review of Key Success Factors
James, Phillip C.
Higher Education Studies, v11 n3 p1-9 2021
COVID-19 has significantly changed the teaching-learning process and it may indeed be a permanent change. Schools, colleges and universities have had to switch to remote/e-learning in an attempt to continue their operations during the pandemic. Institutions have struggled to identify the key success factors necessary for effective e-learning. While there have been some studies that have identified a few key factors, there has not been a comprehensive review of the key success factors for effective e-learning. This paper fills that gap by presenting a detailed examination of the critical success factors required for effective e-learning. The results show that success in e-learning is a complex combination of key factors such as institutional/administrative support, systems configuration and technical design, the level of computer skills among learners, learners' interpersonal behavior, e-learning readiness, learner motivation, computer anxiety, self-efficacy, instructors' characteristics, environmental factors and the demand it imposes on learners of varying age and cognitive maturity.
Canadian Center of Science and Education. 1595 Sixteenth Ave Suite 301, Richmond Hill, Ontario, L4B 3N9 Canada. Tel: 416-642-2606; Fax: 416-642-2608; e-mail: hes@ccsenet.org; Web site: http://www.ccsenet.org/journal/index.php/hes
Publication Type: Journal Articles; Information Analyses
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A