ERIC Number: EJ1291260
Record Type: Journal
Publication Date: 2020-Dec
Pages: 27
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0555-7747
EISSN: N/A
Available Date: N/A
An Investigation of the Corporate TQM Practices and Corresponding Results in Pakistani Perspective: Implications for Business Education
Raza, Shaukat Ali; Naqvi, Abir Hassan; Gill, Sajjad Ali
Bulletin of Education and Research, v42 n3 p51-77 Dec 2020
The purpose of the study was to investigate the corporate total quality management practices and corresponding results achieved by corporate sector firms of Lahore, Pakistan with implications for the business schools offering TQM courses. The variables studied include leadership, resource management, performance measurement and feedback, continuous improvement, supplier quality management, education and training, work environment and culture, and customer satisfaction as sub-scales and corresponding results achieved by these firms as a consequence of such practices. The data were collected from corporate managers through an adapted instrument and descriptive and inferential statistics were employed. The findings reflected a high to very high level of TQM practices carried out by the companies participating in the study and their corresponding TQM results whereas the sub-scales are rated by corporate managers as customer satisfaction, continuous improvement, leadership, resources management, supplier quality management, education and training, work environment and culture, performance measurement and feedback, in their order of preference. The results indicated that the corporate sector needs to work on incorporating the highest level of TQM practices for maximum corporate success and the business schools offering TQM courses also need to respond the consequences of these findings.
Descriptors: Foreign Countries, Total Quality Management, Corporations, Business Administration Education, Business Schools, Satisfaction, Improvement, Leadership, Personnel Management, Training, Work Environment, Human Resources, Performance Based Assessment, Feedback (Response)
Institute of Education and Research. University of the Punjab Quaid-i-Azam Campus, Lahore, 54590 Pakistan. e-mail: ber.ier@pu.edu.pk; Web site: http://pu.edu.pk/home/journal/32
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Pakistan
Grant or Contract Numbers: N/A
Author Affiliations: N/A

Peer reviewed
