Effective collaboration in small teams is valued by employers. Group projects can be a valuable experience in academics to apply knowledge, solve problems, and develop teamwork skills. Students frequently encounter group work in academic classes but are often not taught how to facilitate effective group collaboration and left to "figure it out on their own." Students frequently complain of group work because of bad past experiences. This research reports on two studies. In Study 1, business students (n=120) in a Management Information Systems course worked on a multi-week group project (4-5 students) and reported the challenges they experienced. Study 1 identified the types of problems students self-reported in group work and examined whether face-to-face and online students experienced the same problems. A survey and qualitative analysis were used. Result showed that students identified lack of communication, participation, collaboration, accountability, and interaction as the most common problems experienced. Study 2 (n=129) attempted to ameliorate the problems by requiring the use of the communication software Slack and to improve accountability by using Google Docs to track responsibilities. The majority of students reported benefits from these tools. The list of the most common problems experienced is differed from study 1, indicating that the tools might have had a positive impact. The results showed that the proportion of students reporting problems in communication, participation, accountability, and interaction reduced significantly for face-to-face students with these tools but did not reduce for online students.