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ERIC Number: EJ1258226
Record Type: Journal
Publication Date: 2020-Oct
Pages: 14
Abstractor: As Provided
ISSN: EISSN-1545-679X
Students' Perceptions of Challenges and Solutions to Face-to-Face and Online Group Work
Bakir, Nesrin; Humpherys, Sean; Dana, Kareem
Information Systems Education Journal, v18 n5 p75-88 Oct 2020
Effective collaboration in small teams is valued by employers. Group projects can be a valuable experience in academics to apply knowledge, solve problems, and develop teamwork skills. Students frequently encounter group work in academic classes but are often not taught how to facilitate effective group collaboration and left to "figure it out on their own." Students frequently complain of group work because of bad past experiences. This research reports on two studies. In Study 1, business students (n=120) in a Management Information Systems course worked on a multi-week group project (4-5 students) and reported the challenges they experienced. Study 1 identified the types of problems students self-reported in group work and examined whether face-to-face and online students experienced the same problems. A survey and qualitative analysis were used. Result showed that students identified lack of communication, participation, collaboration, accountability, and interaction as the most common problems experienced. Study 2 (n=129) attempted to ameliorate the problems by requiring the use of the communication software Slack and to improve accountability by using Google Docs to track responsibilities. The majority of students reported benefits from these tools. The list of the most common problems experienced is differed from study 1, indicating that the tools might have had a positive impact. The results showed that the proportion of students reporting problems in communication, participation, accountability, and interaction reduced significantly for face-to-face students with these tools but did not reduce for online students.
Information Systems and Computing Academic Professionals. Box 488, Wrightsville Beach, NC 28480. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Texas
Grant or Contract Numbers: N/A