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ERIC Number: EJ1256066
Record Type: Journal
Publication Date: 2020-Mar
Pages: 7
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2320-2653
EISSN: N/A
Students' Perception on Core Service Quality in Higher Education Institutions in UAE
Sameena, T. K.
Shanlax International Journal of Education, v8 n2 p43-49 Mar 2020
The service quality in educational institutions has been focused on two dimensions, namely core and value-added service quality. The core service quality is the various basic service quality variables established by the pioneer in the field. These are reliability, responsiveness, empathy, assurance, and tangibles. The paper focuses on the core service quality as viewed by the students of selected Higher Education Institutions in the UAE.
Shanlax International Journals. 66, V.P. Complex, T.P.K. Main Road, Near KVB Vasantha Nagar, Madurai Tamil Nadu 625003, India. e-mail: shanlaxjournals@gmail.com; Web site: http://www.shanlaxjournals.in/journals/index.php/education
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Arab Emirates
Grant or Contract Numbers: N/A