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ERIC Number: EJ1255026
Record Type: Journal
Publication Date: 2020
Pages: 12
Abstractor: As Provided
ISSN: ISSN-0306-9885
Children's Experiences Texting with a Child Helpline
Bechmann Jensen, Torben; Sindahl, Trine Natasja; Wistoft, Jasmin
British Journal of Guidance & Counselling, v48 n2 p251-262 2020
We explore how children experienced texting with a child helpline, based on 724 qualitative responses representing 586 individual SMS counselling sessions. The data were collected through a questionnaire distributed immediately after receiving counselling and two weeks later. The children expressed the importance of feeling listened to and accepted by the counsellor, gaining new perspectives or developing a plan of action. They also emphasised the importance of the counsellors being sensitive to their readiness for change by providing advice and directives when needed and a listening ear when that was preferred. Only a few comments concerned the medium of texting itself, indicating that the sense of psychological closeness can move the technology to the background and outside one's awareness.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Netherlands
Grant or Contract Numbers: N/A