ERIC Number: EJ1250780
Record Type: Journal
Publication Date: 2020
Pages: 26
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1090-4018
EISSN: N/A
Listening Is Listening Is Listening: Employees' Perception of Listening as a Holistic Phenomenon
Lipetz, Liora; Kluger, Avraham N.; Bodie, Graham D.
International Journal of Listening, v34 n2 p71-96 2020
Interpersonal listening research is marked by a wealth of conceptual definitions and measurement instruments, with a consensus about neither. Therefore, we sought to discover how laypeople, rather than theoreticians, construe listening, and to construct a scale that reflects these perceptions. In Study 1, laypeople listed the features and characteristics of interpersonal listening in four different contexts (general, romantic, colleague-to-colleague, and manager-subordinate). In Study 2, a second sample of individuals rated the centrality of the features found in Study 1 for the definition of listening. These centrality ratings were similar to the frequency of good-listening features in Study 1. In Study 3, we used the features identified in Study 1 and 2 and asked a sample of employees to rate each one regarding their experience with their supervisor or one of their work colleagues listening to them. These ratings yielded a single factor. Thus, we conclude that, although people can describe the complexities of listening, they seem to perceive it as a holistic and unitary experience. Practically, a small set of good items pertaining to perceptions of listening may yield an acceptable, or even excellent, unidimensional reliability estimate.
Descriptors: Employee Attitudes, Holistic Approach, Interpersonal Communication, Listening Skills, Foreign Countries, Lay People, Definitions, Context Effect, Supervisor Supervisee Relationship, Dating (Social), Interprofessional Relationship, Attention, Empathy, Cooperation, Caring, Adults, Comprehension
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Israel
Grant or Contract Numbers: N/A