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ERIC Number: EJ1249659
Record Type: Journal
Publication Date: 2020-Apr
Pages: 16
Abstractor: As Provided
ISSN: ISSN-0010-0870
Students Helping Students: Creating and Evaluating a Collaborative Service Model in the Library
Westbrock, Theresa; Cox, Angie
College & Research Libraries, v81 n3 p345-360 Apr 2020
This study identifies the successes and challenges associated with the addition of a nonlibrary service desk in a university library's learning commons. The authors wanted to know whether a training and service collaboration with an outside unit could reliably and efficiently connect students to the librarians, academic support services, and other resources that they need; and if advanced skills (including information literacy) training could be successfully built into the existing infrastructure of academic support departments. The authors identified strategies to address barriers when maintaining and improving a collaborative relationship and a dual-desk service model.
Association of College and Research Libraries. 50 East Huron Street, Chicago, IL 60611. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Iowa
Grant or Contract Numbers: N/A