ERIC Number: EJ1248417
Record Type: Journal
Publication Date: 2020
Pages: 16
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0271-0560
EISSN: N/A
Residence Life and Housing Services: Why Mid-Level Managers Are Integral to a Department's Success
Ellett, Thomas; Stipeck, Christopher J.; Pérez, David, II.
New Directions for Higher Education, n189 p71-86 Spr 2020
Mid-level managers have the difficult task of juggling needs and direction of entry-level staff with the demanding outcomes from their supervisors and senior leadership. To be successful, they must maneuver through demanding expectations from their supervisors while simultaneously garnering buy-in from those they directly supervise in order to advance residence life and housing (RLH) initiatives. This chapter explores how mid-level managers in RLH navigate these sometimes competing needs to be successful. This will include discussion of ways mid-level staff provide institutional and professional knowledge, management, and supervision to the front-line staff while at the same time providing critical support and operational expertise for the leadership of the department in the running of the daily student/staff development, facility oversight, and general programmatic initiatives to enhance the residential experience for the institution's residential population. Additionally, this chapter will provide a review of competencies and skills required for success in these positions.
Descriptors: College Housing, Middle Management, Dormitories, Expertise, Staff Development, Competence, Expectation, Supervisor Supervisee Relationship, Departments, Leadership Role, Educational Experience, Administrator Qualifications
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A