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ERIC Number: EJ1234405
Record Type: Journal
Publication Date: 2019-Oct
Pages: 18
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0742-5627
EISSN: N/A
Exit, Voice, Loyalty: Using an Exit Phone Interview to Mitigate the Silent Departure Phenomenon
Carter-Veale, Wendy Y.; Holder, Michelle Beadle; Joseph, Lenisa N.
Innovative Higher Education, v44 n5 p367-384 Oct 2019
Doctoral student attrition is often referred to as a silent epidemic whereby students tacitly withdraw without ever being given an exit interview or follow-up. While most studies focus on the departing students, few studies focus on the institution's implicit and explicit policies and practices that encourage silence. Drawing upon the "Exit, Voice, Loyalty" framework, we examined how the pathways to student voice that institutions provide for departing students contribute to the silent departure phenomenon. We recommend that campus stakeholders, policymakers, and administrators solicit critical feedback from departing students and develop instruments to assess their own departure process, rather than relying on national assessments.
Springer. Available from: Springer Nature. 233 Spring Street, New York, NY 10013. Tel: 800-777-4643; Tel: 212-460-1500; Fax: 212-348-4505; e-mail: customerservice@springernature.com; Web site: https://link.springer.com/
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A