This small-scale pilot study analysed the input of two university teachers regarding their approaches, attitudes and understanding regarding counselling referrals for students in a university setting in Singapore. Data were collected through semi-structured interviews. Using interpretative phenomenological analysis, four main categories of themes were defined from the findings: referral procedures, challenges/difficulties, support and awareness. The academic teaching staff has an important role in the holistic development of students by helping them obtain counselling referrals. The key issues raised are outlined for consideration by policymakers, academic teaching staff and practitioners both within and outside of Singapore. The findings are discussed, including future research possibilities and recommendations to improve the referral process initiated by university staff in higher education.