ERIC Number: EJ1218029
Record Type: Journal
Publication Date: 2019
Pages: 26
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1052-4800
EISSN: N/A
How Coordinating Veterans Services on Campus Can Increase Satisfaction in Military-Affiliated Students
Oswald, Barbara B.; Walton, Amy J.; Campbell, Darlene G.; Seufert, Robert L.
Journal on Excellence in College Teaching, v30 n2 p29-54 2019
The authors report outcomes for veteran-friendly initiatives on the regional and main campuses of a mid-sized university in the Midwestern U.S. Across three years, 1270 military-affiliated students were self- or institutionally identified (paid tuition with VA benefits) and invited to complete telephone or online surveys assessing their satisfaction with campus services. Four hundred fifteen (32.6%) students participated. Institutional commitment to add centers for veterans' services, a coordinator of veterans services, a "One-Stop" office for registration and financial aid, and veteran-friendly programs increased student satisfaction with advising, tuition payment, and staff support. Areas for continued improvement identified included transition assistance, academic credit for military experience, and respect for military-affiliated students.
Descriptors: Veterans, Student Personnel Services, Coordination, Student Satisfaction, College Students, Public Colleges, Veterans Education
Miami University. 303 South Patterson Avenue, Oxford, OH 45056. Tel: 513-529-9265; Fax: 513-529-9264; Web site: http://www.celt.muohio.edu/ject/
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education; Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Ohio
Grant or Contract Numbers: N/A