ERIC Number: EJ1217141
Record Type: Journal
Publication Date: 2019-Jun
Pages: 10
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1090-1981
EISSN: N/A
Improving Patient-Provider Communication and Therapeutic Practice through Better Integration of Electronic Health Records in the Exam Room: A Pilot Study
Patel, Minal R.; Smith, Alyssa; Leo, Harvey; Hao, Wei; Zheng, Kai
Health Education & Behavior, v46 n3 p484-493 Jun 2019
Background: The rapid proliferation of electronic health records (EHRs) in clinics has had mixed impact on patient-centered communication, yet few evaluated interventions exist to train practicing providers in communication practices. Aims: We extended the evidence-based Physician Asthma Care Education (PACE) program with EHR-specific communication strategies, and tested whether training providers with the extended program (EHR-PACE) would improve provider and patient perceptions of provider communication skills and asthma outcomes of patients. Method: A pilot randomized design was used to compare EHR-PACE with usual care. Participants were providers (n = 18) and their adult patients with persistent asthma (n = 126). Outcomes were assessed at baseline and 3- and 6-month postintervention, including patient perception of their provider's communication skills and provider confidence in using EHRs during clinical encounters. Results: Compared with the control group, providers who completed the EHR-PACE program reported significant improvements at 3-month follow-up in their confidence with asthma counseling practices (estimate 0.90, standard error [SE] 0.4); p < 0.05) and EHR-specific communication practices (estimate 2.3, SE 0.8; p < 0.01), and at 6-month follow-up, a significant decrease in perception that the computer interferes with the patient-provider relationship (estimate -1.0, SE 0.3; p < 0.01). No significant changes were observed in patient asthma outcomes or their perception of their provider's communication skills. Discussion: Training providers with skills to accommodate EHR use in the exam room increases provider confidence and their perceived skills in maintaining patient-centered communications in the short term. Conclusion: Evidence-supported training initiatives that can increase capacity of busy providers to manage increased computing demands shows promise. More research is needed to fully evaluate EHR-PACE on patients' health status and their perceptions of their provider's care through a large-scale trial.
Descriptors: Pilot Projects, Patients, Diseases, Comparative Analysis, Medical Evaluation, Records (Forms), Clinics, Information Technology, Patient Education, Physician Patient Relationship, Communication Strategies, Intervention, Evidence Based Practice, Technological Literacy, Professional Development
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A