ERIC Number: EJ1215298
Record Type: Journal
Publication Date: 2019-Jun
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-2329-4922
EISSN: N/A
Do Interns Know What They Think They Know? Assessing Business Communication Skills in Interns and Recent Graduates
Schartel Dunn, Stephanie G.; Lane, Peggy L.
Business and Professional Communication Quarterly, v82 n2 p202-213 Jun 2019
This article extends a dialogue regarding how (and what) communication skills are stressed within business schools, which should be regularly examined and updated. Specifically, this article addresses which skills interns and employers perceive as important. Results indicate that interns and their supervisors have similar perceptions of which communication skills are most important. Furthermore, emphasis placed on communication skills in the business curriculum did not necessarily translate to perceived importance by the interns. Skills employers perceived to be important were compared with adequacy of interns' skills. Writing, proofreading, interpersonal skills with customers, and listening were among the skills interns lacked.
Descriptors: Business Communication, Communication Skills, Interpersonal Communication, Internship Programs, College Students, Job Skills, Student Attitudes, Employer Attitudes, Writing Skills, Proofreading, Interpersonal Competence, Listening Skills, Business Schools, Business Administration Education
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A