ERIC Number: EJ1195222
Record Type: Journal
Publication Date: 2018-Oct
Pages: 12
Abstractor: As Provided
ISBN: N/A
ISSN: EISSN-2141-6656
EISSN: N/A
Applying Business Models to Higher Education
Ahi, Sibel
International Journal of Educational Administration and Policy Studies, v10 n9 p111-122 Oct 2018
The purpose of this qualitative study is to understand how operating models and organizational structure impact the effectiveness of higher education institutions for students, faculty, administrators and the broader community. In this case study, the researcher uses the Malcolm Baldrige National Quality Award Criteria (MBNQAC) to understand core values and the concepts of those seven criteria which are: 1) leadership 2) strategic planning 3) student, stakeholder and market focus 4) measurement, analysis, and knowledge management 5) faculty and staff focus 6) process management and 7) organizational performance results. These criteria are analyzed with visionary leadership and a comparison of the strategic plans of Alvernia University and Kutztown University. The changes imperatives for higher education institutions include the redesign of education, more flexible faculty, increased efficiency, removal of boundaries, and entry into new markets. In addition, challenges and conflicts facing the change process are also discussed in the context of Kotter's Change Theory. This paper advocates a pragmatic approach to analyze what works and also what are the viable solutions to known problems.
Descriptors: Business, Higher Education, Strategic Planning, Knowledge Management, Organizational Effectiveness, Models, College Students, College Faculty, Evaluation Criteria, Educational Administration, Leadership Effectiveness, Organizational Change, Efficiency, Marketing, Change Strategies, Case Studies, Comparative Analysis, Universities
Academic Journals. e-mail: IJEAPS@academicjournals.org; Web site: http://www.academicjournals.org/journal/IJEAPS
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Pennsylvania
Grant or Contract Numbers: N/A