This study aimed at evaluating the perceptions of students about the role of counselling and unmet expectation of undergraduate students. The study adopted a descriptive survey design. The participants (N=150) recruited from first and second year students of Institute of Education in the University. Over 81% of students are aware of counselling services and affirm the relevance to academic achievement. However, 69% cannot affirm provision of roadshows to enhance awareness. The proportion of students disagreeing on provision of roadshows to enhance awareness may imply non-utilization of available academic development program and unmet counselling needs that calls for a review.