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ERIC Number: EJ1184273
Record Type: Journal
Publication Date: 2018
Pages: 13
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0260-2938
EISSN: N/A
Feeling Feedback: Students' Emotional Responses to Educator Feedback
Ryan, Tracii; Henderson, Michael
Assessment & Evaluation in Higher Education, v43 n6 p880-892 2018
Assessment feedback allows students to obtain valuable information about how they can improve their future performance and learning strategies. However, research indicates that students are more likely to reject or ignore comments if they evoke negative emotional responses. Despite the importance of this issue, there is a lack of research exploring if certain types of students are more likely to experience negative emotional responses than others. This study builds on extant qualitative studies through a quantitative examination of two previously identified student variables: different citizenship backgrounds (domestic and international) and different grade expectations (higher or lower than expected). The participants were 4514 students from two Australian universities. Analysis of survey data revealed that, regardless of language experience, international students were more likely than domestic students to find feedback comments to be discouraging, upsetting and too critical. Students who received grades lower than they expected on a particular assessment task were more likely than students who received grades higher than they expected to feel sad, shameful and angry as a result of the feedback comments. This paper concludes with several recommendations, including the need to modify assessment feedback practices in order to be sensitive to different student cohorts.
Taylor & Francis. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia
Grant or Contract Numbers: N/A