ERIC Number: EJ1178858
Record Type: Journal
Publication Date: 2018-Jun
Abstractor: As Provided
Developing Cultural Intelligence and Empathy through Diversified Mentoring Relationships
Young, Cheri A.; Haffejee, Badiah; Corsun, David L.
Journal of Management Education, v42 n3 p319-346 Jun 2018
Given increasing globalization and the foreign-born workforce characterizing many organizations around the world, managers are increasingly called on to effectively manage a culturally diverse workforce. One way to increase the cultural intelligence and empathy of managers was proposed by Ragins, who indicated that mentors in diversified mentoring relationships (DMRs) may become more culturally intelligent and empathic as a result of exposure to the situations and challenges faced by their lower power protégés. To test this proposition regarding the efficacy of DMRs, a quasi-experimental design was employed using an experiential training intervention involving DMRs between primarily White, affluent student mentors and newly resettled refugees to the United States. Grounded in the theoretical foundations of contact theory and DMRs, our findings suggest that DMRs of even limited duration may be influential in increasing cultural intelligence and empathy.
Descriptors: Cultural Awareness, Empathy, Mentors, Intervention, Experimental Groups, Quasiexperimental Design, Experiential Learning, Cross Cultural Training, Labor Force, Cultural Pluralism, Administrator Education, White Students, Refugees, Land Settlement, Hypothesis Testing, Human Capital, College Students, Measures (Individuals), Multivariate Analysis, Perspective Taking, Metacognition, Emotional Intelligence
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Authoring Institution: N/A
Grant or Contract Numbers: N/A