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ERIC Number: EJ1172991
Record Type: Journal
Publication Date: 2018-Mar-14
Pages: 7
Abstractor: ERIC
ISSN: ISSN-0010-0889
Changing How We Think about Advising Online Students: One-Stop Student Service Advising Model
Simpson, Rich
College and University, v93 n1 p2-6, 8-9 Mar 2018
Servicing online degree-seeking students using a one-stop student service advising model that is both individualized and relevant contributes significantly to students' positive experience with the university and supports overall student success. Through its development of a new advising dimension, the Division of Online and Professional Studies at California Baptist University offers online students the support they expect and need to be successful. Four main components guide the one-stop student service model: (1) Centralized communication from the advisor maintains a clear message that is both individualized and relevant; (2) Problem solving that involves assisting students with issues and complaints is the advisor's primary responsibility; (3) Relationship management ensures that personalized guidance is provided so that students are satisfied and successful; and (4) Administrative processing and tracking are also the responsibility of advisors, ensuring that tasks are completed on time and accurately. These segments create an advising process that works to students' advantage, increasing the likelihood of student and institutional success. This student advising model was designed specifically for the online working student but could be applied to a range of educational settings, streamlining processes, increasing retention efforts, and improving students' overall success.
American Association of Collegiate Registrars and Admissions Officers (AACRAO). One Dupont Circle NW Suite 520, Washington, DC 20036. Tel: 202-293-9161; Fax: 202-872-8857; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California
Grant or Contract Numbers: N/A