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ERIC Number: EJ1171284
Record Type: Journal
Publication Date: 2018
Pages: 17
Abstractor: As Provided
ISSN: ISSN-1745 -7823
Backstage Accounting in Preschool: Analysing Dealing with Complaints as 'Rehearsing Away' Professional Knowledge
Aili, Carola; Nilsson, Lars-Erik
Ethnography and Education, v13 n2 p218-234 2018
Citizens of modern societies must trust a broad range of systems and professionals. When distrust arises, professionals are expected to be accountable. This paper draws on conversational material from a preschool team meeting. When a preschool work team prepares to meet a parent who has complained about their recurring neglect to change her child's nappies 'in time', they are found: (1) to carefully review the encounter with the client, (2) in a team-building fashion, to select suitable accounts to offer 'front stage' and (3) to internally justify their selection of accounts. Our results indicate that work team members who engaged in backstage rehearsal author the organisation for building trust and, simultaneously 'rehearse away' what should remain the organisations' secrets. Communicating the intent to satisfy was deemed more important than was using evidence from their professional knowledge base.
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Publication Type: Journal Articles; Reports - Research
Education Level: Preschool Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Sweden
Grant or Contract Numbers: N/A