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ERIC Number: EJ1170625
Record Type: Journal
Publication Date: 2018
Pages: 15
Abstractor: As Provided
ISSN: ISSN-0306-9885
Meaningful Solutions for the Unemployed or Their Counsellors? The Role of Case Managers' Conceptions of Their Work
Värk, Aare; Reino, Anne
British Journal of Guidance & Counselling, v46 n1 p12-26 2018
This article reports the outcomes of a phenomenographical study of case managers' conceptions of case management work and its influence on the process and performance of the work of counselling the unemployed. A heterogeneous sample of 11 Estonian case managers was selected for in-depth interviews. Analysis of the interviews revealed three distinct categories of description: (1) emphasis on psychological counselling, (2) emphasis on applying pressure, and (3) emphasis on cooperation. These categories follow from different beliefs about the cause of and solution to the problem of unemployment and lead to different methods being used in the case management process. A performance indicator showed only minor, if any, difference(s) across the three distinct categories; in fact, the performance indicator of case managers with similar conceptions varied considerably, possibly due to external factors.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Estonia
Grant or Contract Numbers: N/A