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ERIC Number: EJ1169321
Record Type: Journal
Publication Date: 2018
Pages: 10
Abstractor: As Provided
ISSN: ISSN-0968-4883
Making Sense of Student Feedback Using Text Analysis--Adapting and Expanding a Common Lexicon
Santhanam, Elizabeth; Lynch, Bernardine; Jones, Jeffrey
Quality Assurance in Education: An International Perspective, v26 n1 p60-69 2018
Purpose: This paper aims to report the findings of a study into the automated text analysis of student feedback comments to assist in investigating a high volume of qualitative information at various levels in an Australian university. It includes the drawbacks and advantages of using selected applications and established lexicons. There has been an emphasis on the analysis of the statistical data collected using student surveys of learning and teaching, while the qualitative comments provided by students are often not systematically scrutinised. Student comments are important, as they provide a level of detail and insight that are imperative to quality assurance practices. Design/methodology/approach: The paper outlines the process by which the institution researched, developed and implemented the automated analysis of student qualitative comments in surveys of units and teaching. Findings: The findings indicated that there are great benefits in implementing this automated process, particularly in the analysis of evaluation data for units with large enrolments. The analysis improved efficiency in the interpretation of student comments. However, a degree of human intervention is still required in creating reports that are meaningful and relevant to the context. Originality/value: This paper is unique in its examination of one institution's journey in developing a process to support academics staff in interpreting and understanding student comments provided in surveys of units and teaching.
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia
Grant or Contract Numbers: N/A