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ERIC Number: EJ1168991
Record Type: Journal
Publication Date: 2018
Pages: 9
Abstractor: As Provided
ISSN: ISSN-1059-8650
Creating Safe(r) Spaces for Visitors and Staff in Museum Programs
Katrikh, Mark
Journal of Museum Education, v43 n1 p7-15 2018
Visitors come to museums for many reasons, including to learn something new about our world, not specifically to have an emotional response. Visitors unprepared for personal experiences can manifest their confusion in a multitude of ways. Anticipating such reactions, museums must engage in dialogue, to help visitors process emotions and ultimately allow them to reach a place of equilibrium. One of the Museum of Tolerance's approaches to safety and to creating responsible conversations is a framework developed for both understanding and managing key issues that arise when facilitating challenging conversations. Used in training, this "Five Layers of Taking Care" reminds us of the many interests and needs of participants and stakeholders involved in a given conversation and the responsibility that museum educators have to approach them with compassion, mindfulness, and skilled responses. The five layers are: the guide, the questioner, the group, the museum, and the world. A bibliography is included.
Routledge. Available from: Taylor & Francis, Ltd. 530 Walnut Street Suite 850, Philadelphia, PA 19106. Tel: 800-354-1420; Tel: 215-625-8900; Fax: 215-207-0050; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California (Los Angeles)
Grant or Contract Numbers: N/A