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ERIC Number: EJ1168740
Record Type: Journal
Publication Date: 2017-Dec
Pages: 9
Abstractor: As Provided
ISSN: EISSN-2330-8516
Insights into Using "TOEIC"® Test Scores to Inform Human Resource Management Decisions. Research Report. ETS RR-17-48
Oliveri, María Elena; Tannenbaum, Richard J.
ETS Research Report Series, Dec 2017
This report explores the ways in which human resource (HR) managers use "TOEIC"® scores to inform hiring, promotion, and training decisions in an international workplace. Two data sources were used (a) previously collected test users' testimonials that described managers' use of TOEIC scores to inform HR decisions and (b) test-use examples collected from HR managers and TOEIC representatives specifically for this project. Our analysis of test-use examples provided insight into how companies use TOEIC scores to inform HR decisions related to hiring, promotion, and training of employees in international businesses. To conclude, we provide suggestions for future research such as providing services to test users (e.g., assessment literacy, the development of assessments measuring additional components of workplace English, or algorithms to help analyze the various variables relevant to informing HR decisions) to continue to support meaningful and relevant score-based HR decisions and score interpretations.
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Brazil; Mexico; Chile; Colombia; Taiwan; Vietnam; Spain; France; Poland; Germany; Italy; Japan; South Korea; Thailand
Identifiers - Assessments and Surveys: Test of English for International Communication
Grant or Contract Numbers: N/A