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ERIC Number: EJ1165872
Record Type: Journal
Publication Date: 2018-Jan
Pages: 11
Abstractor: As Provided
ISSN: EISSN-1302-6488
Determinants of Student Satisfaction in Online Tutorial: A Study of A Distance Education Institution
Harsasi, Meirani; Sutawijaya, Adrian
Turkish Online Journal of Distance Education, v19 n1 Article 7 p89-99 Jan 2018
Education system nowadays tends to utilize online learning, including in higher education. Online learning system becomes a major requirement in implementing learning process, including in Indonesia. Universitas Terbuka has implemented online learning system known as online tutorials to support the distance learning system. One interesting issue that needs to be explored is to analyze factors that can influence students' satisfaction in online tutorials. This research aims to analyze factors that determine student satisfaction in online tutorials and what factors that need to be improved. Research procedure includes collecting data via email, validity test, reliability test, and hypothesis test using multiple linear regression. This paper will discuss the results of research procedures to find out what factors are affecting student satisfaction and some improvements required based on the viewpoint of the students.
Anadolu University. Office of the Rector, Eskisehir, 26470, Turkey. Tel: +90-222-335-34-53; Fax: +90-222-335-34-86; e-mail:; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Indonesia
Grant or Contract Numbers: N/A