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ERIC Number: EJ1164074
Record Type: Journal
Publication Date: 2018-Jan
Pages: 15
Abstractor: As Provided
ISSN: ISSN-0018-1560
Towards a Reframing of Student Support: A Case Study Approach
Roberts, Pamela Anne; Dunworth, Katie; Boldy, Duncan
Higher Education: The International Journal of Higher Education Research, v75 n1 p19-33 Jan 2018
This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia
Grant or Contract Numbers: N/A