ERIC Number: EJ1161016
Record Type: Journal
Publication Date: 2017-Oct
Abstractor: As Provided
Supporting Patient Provider Communication across Medical Settings
Nordness, Amy S.; Beukelman, David R.
Topics in Language Disorders, v37 n4 p334-347 Oct 2017
Medical errors and poor patient care have been impacted by communication failures despite mandates for effective patient-provider communication (The Joint Commission, 2010). There are a high number of communication vulnerable individuals in medical situations due to new medical conditions, preexisting conditions, and language differences, to name a few. The purpose of this article is to highlight strategies to support consistent, effective patient-provider communication in a medical setting. However, to guarantee patient-provider communication is consistent, policies and procedures must be in place to ensure appropriate orders are activated in a timely manner, personnel are assigned to support patient-provider communication, individualized communication needs are recognized and met, and quality measures are in place to ensure that high standards continue over time.
Descriptors: Allied Health Personnel, Interpersonal Communication, Communication Strategies, Patients, Policy, Quality Control, Standards, Medical Services
Lippincott Williams & Wilkins. Available from: Wolters Kluwer. 351 West Camden Street, Baltimore, MD 21201. Tel: 800-638-3030; e-mail: MR-WKCustomerSupport@wolterskluwer.com; Web site: http://www.lww.com
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Sponsor: National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) (DHHS/ACL)
Authoring Institution: N/A
Grant or Contract Numbers: 90RE50170201