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ERIC Number: EJ1157879
Record Type: Journal
Publication Date: 2014
Pages: 13
Abstractor: As Provided
ISSN: ISSN-1740-2875
An Exploratory Study of Informal Learning and Team Performance in the Pre-Consulting Phase
Sibarani, Roza Marsaulina
International Journal of Learning and Change, v9 n4 p306-318 2017
This paper reports the process of informal learning in the pre-consulting phase in management-consulting firms in Indonesia. As the consulting industry significantly grows in Indonesia, more organisations use consultant services to improve their business. Pre-consulting is an important phase to define the right solutions, which involves a lot of informal learning activities. More, team diversity and client's uncertainty also influence this phase and lead to team conflict and impact to team performance. After developing a conceptual exploration based on several key constructs and their interrelationship, this paper uses empirical examples of actual consulting firms to study. A qualitative study of observation and semi in-depth interviews to six informants representing four medium size-consulting firms in Jakarta were done. This paper suggests that a team can create innovative solutions to the prospective clients and get the project if they can learn informally and manage the conflict caused by team diversity and client uncertainty.
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Publication Type: Journal Articles; Reports - Research; Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Indonesia (Jakarta)
Grant or Contract Numbers: N/A