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ERIC Number: EJ1153573
Record Type: Journal
Publication Date: 2014
Pages: 6
Abstractor: As Provided
ISSN: ISSN-8756-5943
Health Education in Practice: Employee Conflict Resolution Knowledge and Conflict Handling Strategies
Hackett, Alexis; Renschler, Lauren; Kramer, Alaina
Health Educator, V46 n2 p22-27 Fall 2014
The purpose of this project was to determine if a brief workplace conflict resolution workshop improved employee conflict resolution knowledge and to examine which conflict handling strategies (Yielding, Compromising, Forcing, Problem-Solving, Avoiding) were most used by employees when dealing with workplace conflict. A pre-test/post-test control group design was used. The brief educational workshop yielded higher post-test knowledge scores among participants as compared to control group (p<0.05), and most employees in the sample used Problem-Solving followed by Compromise as strategies to handle workplace conflicts. Conflict disrupts the workplace, but many employers have limited time and staff to address it. Implementing an effective, pro-active prevention strategy such as this workshop takes little time and staffing. A brief educational workshop can have a positive effect on conflict resolution knowledge, and employer awareness of how employees prefer to deal with those conflicts may help resolve conflicts before they escalate.
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Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Missouri
Grant or Contract Numbers: N/A