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ERIC Number: EJ1153573
Record Type: Journal
Publication Date: 2014
Pages: 6
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-8756-5943
EISSN: N/A
Health Education in Practice: Employee Conflict Resolution Knowledge and Conflict Handling Strategies
Hackett, Alexis; Renschler, Lauren; Kramer, Alaina
Health Educator, V46 n2 p22-27 Fall 2014
The purpose of this project was to determine if a brief workplace conflict resolution workshop improved employee conflict resolution knowledge and to examine which conflict handling strategies (Yielding, Compromising, Forcing, Problem-Solving, Avoiding) were most used by employees when dealing with workplace conflict. A pre-test/post-test control group design was used. The brief educational workshop yielded higher post-test knowledge scores among participants as compared to control group (p<0.05), and most employees in the sample used Problem-Solving followed by Compromise as strategies to handle workplace conflicts. Conflict disrupts the workplace, but many employers have limited time and staff to address it. Implementing an effective, pro-active prevention strategy such as this workshop takes little time and staffing. A brief educational workshop can have a positive effect on conflict resolution knowledge, and employer awareness of how employees prefer to deal with those conflicts may help resolve conflicts before they escalate.
Eta Sigma Gamma Inc. 2000 University Avenue CL 325, Muncie, IN 47306. Tel: 800-715-2559; Tel: 765-285-2258; Fax: 765-285-3210; Web site: http://www.etasigmagamma.org
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Missouri
Grant or Contract Numbers: N/A