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ERIC Number: EJ1152435
Record Type: Journal
Publication Date: 2015
Pages: 13
Abstractor: As Provided
ISSN: ISSN-0192-401X
State of the Art Student Support Services in an IEP Learning Center
Hanson, Jessica; Maxwell, Jeffrey; Mulder, Monika
ORTESOL Journal, v32 p20-32 2015
Intensive English language programs (IEPs) at American universities have the task of recruiting, retaining, and preparing international students for mainstream classes. In order to achieve these tasks, many programs have explored using supplemental instruction (SI) in the form of learning centers (LCs) to support their students. In this study, we investigate how and why students make use of an LC and its resources at Portland State University's Intensive English Language Program (IELP). Multiple strands of data were used, including observations of the LC in use, surveys of students and staff, and interviews with students to investigate student use of resources and their reasons for using those resources. While a majority of the students use computer resources, many of the students noted they use a variety of the resources offered each time they visit. We also examined student motivations for using the resources and noted five themes in the responses: the variety of resources, the LC's accessibility, the physical space, personal contact, and community. We conclude our research with recommendations for promoting, maintaining, and building community in an IEP LC.
Oregon Teachers of English to Speakers of Other Languages. PO Box 15148, Portland, OR 97293. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Oregon (Portland)
Grant or Contract Numbers: N/A