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ERIC Number: EJ1152020
Record Type: Journal
Publication Date: 2017
Pages: 14
Abstractor: As Provided
ISSN: ISSN-1366-5626
Learning from Errors: Critical Incident Reporting in Nursing
Gartmeier, Martin; Ottl, Eva; Bauer, Johannes; Berberat, Pascal Oliver
Journal of Workplace Learning, v29 n5 p339-352 2017
Purpose: The purpose of this paper is to conceptualize error reporting as a strategy for informal workplace learning and investigate nurses' error reporting cost/benefit evaluations and associated behaviors. Design/methodology/approach: A longitudinal survey study was carried out in a hospital setting with two measurements (time 1 [t1]: implementation of a critical incident reporting (CIR) system; t2: three months after t1). Correlational and hierarchical cluster analyses were used to interpret the data. Findings: Positive cost-benefit correlations and negative cross-correlations were found, with no substantial changes over time. "Reporters" and "learners" were differentiated regarding error-reporting behaviors. Cost-benefit perceptions predicted membership in the "reporters" group; perception of effort costs negatively predicted an error-reporting preference. Research limitations/implications: This study was limited, in that only a questionnaire was used to collect data. Practical implications: Stressing the benefits of CIR systems should contribute to reducing employees' perception of reporting costs; thus, ease of use is a critical factor in CIR system use. Originality/value: The study empirically probes a well-established theoretical model, and various ideas for further research are suggested.
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Publication Type: Journal Articles; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Germany
Grant or Contract Numbers: N/A