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ERIC Number: EJ1151694
Record Type: Journal
Publication Date: 2017
Pages: 14
Abstractor: As Provided
ISSN: ISSN-1744-9642
Student Satisfaction in Higher Education: Settling up and Settling Down
Skea, Claire
Ethics and Education, v12 n3 p364-377 2017
Student satisfaction measures serve to provide a measure of "quality" in the current audit culture of universities. This paper argues that the form of satisfaction valued within contemporary Higher Education amounts to a form of settling, where the primary aim is to settle the students' expectations, and meet their needs. Drawing initially on the etymology of "satisfaction", the paper then turns to the work of Martin Heidegger and his notion of the "uncanny" ("das Unheimliche"), to discuss how we are ontologically unsettled. The uncanny will be discussed in relation to the Greek play "Antigone," and illustrated with examples from the novel "Stoner." In provoking angst or anxiety by leaving students "unsettled" in terms of their thinking, this may open students up to a consideration of more ontological concerns--within their Higher Education but also in their lives more generally.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A