The development of social interaction forms emphasizes urgency and importance of the topic. The purpose of the study is to find out peculiarities of pedagogical management of university students' communication ability development. The leading approach to the research was the narrative approach which allows considering pedagogical management of communication ability development as the process of creating conditions for successful social psychological adaptation and effective interaction with other people. The research results are the identification of pedagogical management methods (role-personality, exercise ("etude"), diagnostic, training) and their effectiveness criteria. The findings revealed active cooperation arrangement and skills development: to perceive people, assess them adequately, empathize, understand; keep the steady state of the individual self. A test "Do we know how to listen" and other training exercises were developed for the research.